H R M Beauty

What if something is wrong? i.e. lighting/temperature/pressure? Please tell me & I can correct it there & then.

The time is yours so please feel free to tell me, so you can have the best experience.

The bed has an electric blanket, please say if you feel too warm.

I use eye masks to darken the room, these are either cool or heated.

Can I bring my own music? Yes you can.

I use Spotify and you can also request any playlist from here.

Their is free street parking and a space on the driveway outside.

If no street parking can be found, drive to the dead end (straight down) and park in front of the white garage.

DO NOT PARK ACROSS DRIVEWAY.

Yes, However...

This is in my home, so to avoid disturbing the other residents, please use your own facilities before you come. Using the facilities will also cause a delay in your treatment(s).

There are no washing facilities. Sanitiser is provided.

Please note at no time will you be unsupervised in my home.

When you book you are asking me to limit my earning potential to you and you alone for the time booked.

Therefore no matter what the reason for your cancellation, if short notice is given, I can not fill your time slot and therefore payment will be due.

You will not be able to rebook until this is paid. Your next booking will also require 50% to be paid upfront.

If you have to cancel a booking, please give a minimum of 72 hours’ notice. (Text and email sent at this point).

Under 48 hours’ notice, you are subject to pay for:

48 hours notice reschedule or cancellation: 25%

24 hours notice reschedule or cancellation: 50%

No Show or on the day: 100%

​

Appointments over £75:

Re-scheduling: 25%

Cancelling: 50%

Cancelling within one week: 100%

HRM Beauty has the right to refuse or cancel a treatment at any point for inappropriate behaviour or

if you arrive with contagious i.e. flu-like symptoms, a cancellation fee will apply

You are more than welcome to stop or switch to another treatment at any time, however a % of the treatment will apply as time/product has been taken.

If a refund is required for courses/packages, then it is calculated minus discounts applied when booking

It will be refunded to your bank within 28 days of supplied bank details

​

No refunds will be offered after your appointment.

​

If you are not happy with a treatment;

You will be offered the next availability to return for correction.

Due to product failure: reduced charge, if stated in the appointment.

Personal change of mind: a 10-minute massage may be offered as a gesture of goodwill. The treatment will still need to be paid for in full.

Very sorry, no.

Although I work on the ground floor and relatively flat it is not suitable for wheelchairs due to the doorframes.

Yes and made on card not paper.

You can have a digital or physical voucher.

Masks are optional and you can request I wear one as well.

My policies are in accordance with current government guidelines.

Hand washing with soap and water as well as sanitiser is also available in reception.

ALL treatments are for men and women.

You may not get noticed for looking after yourself, but you will certainly get noticed if you don't and not for good reasons!

60% of my clients are male and have a full range of treatments from massage, waxing, manicure and pedicures.

If 2 treatments overlap, you get 20% the 2nd treatment.

i.e. having paraffin wax on hands or feet while having a massage. Save 20% on the paraffin wax.

Having a manicure/facial/pedicure/spa treatment with a body wrap.

Having a Groin Facial with a massage.

Doesn't apply to appointments under 20 minutes.